“Loyalty World brings together innovative thought leaders across many industry segments to share insight on loyalty best practices,” said Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch. “We’re excited to add to the dialogue and offer our view on how the contact center can further drive relationships by incorporating Voice of the Customer data into loyalty strategies.”
Marketing, CRM and customer service professionals will share current trends and best practices in customer engagement, loyalty retention, and the potential use of ‘big data’ analytics.
For more information or to register for the event, please visit http://www.terrapinn.com/
About 24-7 Intouch
24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, e-mail and social media, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The 24-7 Intouch teams are brand specialists, representing their clients’ brand, culture and employees in each business partnership.
Terrapinn is a media production company with over 25 years of industry experience. They operate from offices in London, New York, Singapore, Sydney, Dubai, and Johannesburg, allowing them to have a truly global presence. Their conferences, exhibitions, and publications provide customers with the platform required to create lasting relationships. They aim to stimulate the minds of professionals, get creative thoughts flowing, and inspire progressive change for the future. In addition to their events which have a focus on strategic, innovative, and technological development, they also provide industry training in person and online.
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