HP Announces New IT Service Management SaaS Solution – HP Service Anywhere

PRLog (Press Release) - Oct. 22, 2012 - New York, NY, October 22, 2012 – Today, HP announced its latest Software-as-a-Service (SaaS) platform for IT Service Manager (ITSM):  HP Service Anywhere (www.hpserviceanywhere.com/ (http://www.hpserviceanywhere.com/)).   This is a brand new solution that delivers a simple-to-use experience and enables IT professionals to increase productivity while managing and delivering high-quality services.  
With HP Service Anywhere, organizations will have:

Quick Deployment:  The new process-designer technology is 100 percent web-based, 100 percent user interface (UI)-driven and codeless.  Also, organizations will have the ability to easily extend processes based on ITIL 2011 best practices, such as incident, problem, and change management.

Codeless Configuration:  Simplify upgrades for future releases by creating efficient process work flows using codeless configuration, which enables data model extensions and easy-to-use form design.

Increased Staff Productivity:  Conversation threads can now be attached to relevant help desk objects in the system to ensure rapid problem resolution.

Robust Hybrid ITSM Solutions:  Organizations will have the ability to deploy a robust Hybrid ITSM Solution that combines HP Service Anywhere and on-premise HP Service Manager delivering flexibility in linking central IT with lines-of-business IT.

Proactive Change Control and Professional Services:  Pro-active assistance will be provided as your organization matures, effectively reducing risk and improving compliance.

HP Service Anywhere is a simple-to-implement Service Desk SaaS offering that allows both midsize and large customers to be up and running within weeks, rather than the months.  To learn more about how your organization can benefit from HP Service Anywhere, contact Linium at optimize@linium.com.

About Linium
Linium is an innovative, solutions-based IT consulting firm committed to aligning an organization’s IT initiatives with its business objectives through enterprise performance + planning, technology performance + optimization, emerging technologies, operations strategy + performance, education services and commercial software product implementation.  With more than 1000 transformations, Linium’s deep industry experience, rigorous analytical capabilities and broad technical capabilities, empower clients to solve the most complex business challenges, capitalize on opportunities, and avoid unnecessary risk.  

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