About the Services
• Undercover Workers is where one or more experts work undercover as temporary members of the team. They get to grips with the underlying issues of the business and the organisation’
• Undercover Customers is where experts advise business owners and train staff on enhancing their customers experience and increasing their revenue streams through quality service, marketing, training and merchandising solutions by going undercover as a mystery customer.
Founder of Detox Wisdom, Philippa Steele comments: “As our business has expanded over the last year we’ve seen our clients’ needs change. As a result we’ve identified new and exciting ways to help them evolve in a tough marketplace by providing services that have enabled them to transform the way that they view and operate their business.
“By engaging in one or more of the Detox Wisdom services we’ve seen our clients really benefit both on their balance sheet and operations. We’ve had such positive feedback on our products that we decided to offer them to a wider audience.”
Adding to this, Adam Thompson, director at Detox Wisdom says: “Because every business is unique it is important for us to first understand the challenges they are facing so we meet up and take a detailed brief; we find out what is working, what isn’t and what needs to be different going forward. Once we have this understanding we agree the plan before getting to work.
“Although we’ve only recently introduced the Undercover Workers and Customers programmes, we have already placed people in a range of roles including sales, reception, customer service/call centre and manual work.”
“We can also offer more bespoke services for those businesses that may need something tailored to suit their requirements and are more than happy to speak to clients about how we can help them. It’s certainly exciting times ahead and we’re looking forward to working with many more companies to help them achieve success,” concludes Philippa.
For more information on Detox Wisdom, Undercover Workers and Undercover Customers or to find out how these services can enhance your business, please log on to http://www.detoxwisdom.co.uk.
Bringing in an Undercover Worker or Undercover Customer can change the way you do business and help you to achieve impressive results. In surprisingly short periods of time we have helped clients achieve notable success including:
• identified cost savings of £450,000 for a company with £1.6M profit
• saved 50% on procurement across the board
• improved sales conversion rate from 3:1 to 2:1 in six months, taking the sales team to its most effective in the business
• productivity improved by 50 per cent in six months to help the company achieve 94% KPI (14% above the 80% target)
• growth of annual revenue from £70,000 to £320,000 from one client alone