Sales staff should not be involved in patient consultations, says plastic surgery

Oct. 18, 2012 - PRLog -- A leading plastic surgery says companies that use sales people for patient consultations are damaging the industry's reputation and leading to dissatisfaction.

Harley Street Plastic Surgery says patient consultations should be taken by a plastic surgeon, as they are in the best position to discuss and advise on a patient's needs and wants. Plus, it says that any concerns the patient has can be addressed professionally so that they don't feel pressured into a procedure they may regret further down the line.

"A number of plastic surgeries still use sales staff for initial consultations, which can lead to patients being sold an option that may not be what they want or what they need," Harley Street Plastic Surgery's spokesperson said. "Sales staff are not qualified to give the type of advice a patient requires; their interests will often focus on the commission they get from bookings rather than patient satisfaction, which has the potential to harm the industry's reputation."

Harley Street Plastic Surgery, which has state-of-the-art facilities in London, Essex and soon Manchester, offers a free one hour consultation to every patient when they first arrive to discuss a procedure. That consultation is always performed by a plastic surgeon who can provide expert advice about the options a patient has, as well as addressing any concerns they may have about the procedure.

"Our plastic surgeons have a wealth of experience, which means they can answer any questions a patient has as well as provide advice about what procedure may be best suited to their situation," the spokesperson said. "We recognise that most people arrange a consultation because they are already seriously considering having plastic surgery, but that doesn't mean they should be pushed towards it before they are fully aware of what they can expect."

Harley Street Plastic Surgery provides a wide variety of different treatments, including breast enlargement, breast reduction, liposuction and more.

To book a consultation at Harley Street Plastic Surgery, visit http://www.harleystreetsurgery.com/book-consultant.php or call 0800 6899 789.