“We were able to exceed customer expectations for their administrative offices that they decided to deploy the service to all of their residents as well,” said Expert Service Providers Chief Executive Officer Derek Amoroso. “But deploying a new technology in an assisted living home had some special challenges.”
The main challenge was that the administrative staff wanted to launch the new technology without impacting the elderly customers who were already familiar with how to use their phones.
“We needed to work with the technology already installed in the guest rooms to limit the possible confusion to the elderly residents,” Amoroso said. “We simply came up with a hybrid solution, using soft switch technology, which allowed them to connect their existing handset technology to the advanced hosted VoIP solution.”
Ultimately the SIP trunking technology enabled Expert Service Providers to provide the same reliability and cost savings as the pure hosted VoIP solution deployed for the administration.
“Adaptability to meet the demands of the customer while still delivering strong results resulted in this contract for our firm,” Amoroso said. “We look forward to bringing this demonstrated technology, reliability and cost savings to additional assisted living facilities in the future.”
For more information about what the Expert Service Providers hosted VoIP solution can do for your assisted living facility, please check out our website at http://www.espdelivers.com.
About Expert Service Providers
Expert Service Providers is a four-time Philadelphia 100 listed technology consulting firm that provides hosted VoIP PBX solutions, Managed IT Solutions, carrier pricing services, disaster recovery planning and o¬n-site backup to businesses nationwide.
For more information about our company, or for a no-cost review about how we can help your business reduce its technology and telecommunications costs while improving service and quality, please call 877-644-2550 or visit us online at www.espdelivers.com.
Expert Service Providers