However, things have changed today. Apart from facilitating or giving support to the prospects of the company, contact center have also started to undertake the activities to carry out the process of sales and marketing. In addition to their regular staff of support executives, they also started to employ tele-callers, also known as agents to proceed with sales and marketing through cold calling strategies. Cold calling refers to the process of call the prospective customers with the help of telecommunication links. Generally, this process is carried out by the call centers, but equipped with almost the same resources, contact center can also perform this activity. The only thing that they are missing is a predictive dialer system, which it today’s world, is easily available.
A predictive dialer as we all might know is a computer telephony system, which can dial a predefined list of telephone and cell phone numbers in such a way that it will discard all those calls that has no answer, busy tone, fax tone, answering machine, and no signal. Besides, it can also screen those telephone numbers that are enlisted with National Do Not Call Registry. Hence increasing the productive of the agents. There are even some specialized companies that offers complete contact center solution, which include predictive dialer as well as IVR (Interactive Voice Response) system. In case if an enterprise or a business is looking for a fresh contact center, then this contact center solution is an ideal solution, which will handle both inbound and outbound campaigns.
Redcloud is one such company based in Phoenix, Arizona that provides world class contact center solution, which is based on SaaS (Software as a Service) model. With their contact center solution, you productive will increase and labor waste will reduce by up to 72%. In addition, you will also be able to generate good leads and take 1000's of calls simultaneously.
For more information, please visit: http://www.redcloudinc.net