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Allegiance Integrates Clarabridge Sentiment and Text Analytics into Voice-of-Customer Platform

Provides Enhanced Understanding and Analysis of Multi-Channel Customer Feedback Data to Bolster Voice-of-the-Customer Programs

 
PRLog - Oct. 16, 2012 - NEW YORK -- RESTON, Va. – Oct. 16, 2012 – Clarabridge, the leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics, today announced that it has signed an agreement with Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, to license its solution for use in the Allegiance platform.

This new partnership will offer Allegiance customers the additional option of utilizing Clarabridge’s categorization and sentiment scoring capabilities, which are well known in the industry. It also allows customers who prefer working with Clarabridge to utilize those categories as an integrated feature of their Allegiance solution.

“Text analytics is an important part of a customer experience and customer listening program,” said Adam Edmunds, CEO and president, Allegiance. “We are thrilled to add Clarabridge to our growing list of partners and look forward to helping companies get more insight from their data together.”

“Our partnership with Allegiance will provide a comprehensive solution for Voice-of-the-Customer professionals,” said Sid Banerjee, CEO, Clarabridge. “Clarabridge consistently strives to be a leader in sentiment and text analysis, and we are excited to partner with companies like Allegiance who share in our goal of enabling customer experience excellence. We look forward to the new opportunities this partnership will create.”
 
About Allegiance, Inc.
Allegiance, Inc. helps companies translate customer insights into actionable business intelligence. Using Voice of Customer intelligence (VOCi™), Allegiance combines any form of Voice of the Customer (VOC) data with any operational data (CRM, financial, etc.) to create actionable customer intelligence delivered in the cloud. Allegiance multi-channel, 360-degree feedback collection includes ad-hoc, transaction, relationship and customer experience surveys, solicited feedback through websites and phone and unsolicited, unstructured feedback from social media. Allegiance was ranked fifth on the Inc. 500 list of fastest-growing private software companies in 2009, and was named a “Top 10” by Software 500 in 2010. For more information about Allegiance, visit http://www.allegiance.com.  


About Clarabridge
Clarabridge is the leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying and scoring sentiment and analyzing qualitative data found in Voice-of-the-Customer (VoC) feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia, Fidelity, Gaylord Hotels, Intuit, J.D. Power, L’Oréal, Marriott International, PetSmart, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens and Wendy’s International. Clarabridge is privately held with offices in Reston, Va. and London, U.K. For more information, visit http://www.clarabridge.com or on Twitter: @clarabridge.  

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Media Contacts
Serina Aswani   
Clarabridge, Inc.
serina.aswani@clarabridge.com
571.299.1896

Megan Coyle
Articulate Communications Inc.
clarabridge@articulatecomms.com
212.255.0080, ext. 14

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Source:Clarabridge, Inc.
Phone:2122550080
Zip:10001
Location:New York City - New York - United States
Industry:Business, Technology
Tags:customer experience, text analytics, customer relationship management
Shortcut:prlog.org/12000837
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