According to Brian Kettman, CTO for this Northeastern Illinois Telco, "As we have been converting customers over to the new APMAX middleware some of them were actually considering dropping us due to functionality issues, mainly DVR related, after seeing the difference, we were able to retain a number of customers that we would have likely lost."
Like many rural telecoms, MTCO serves a lot of folks from the older generations and according to Kettman these customers have really appreciated being able to resize their program guides to a larger, easier to read size. Another feature that has stood out is the Weather App which allows them to have on screen access to forecasts, current conditions and radar.
From the subscriber management side Kettman reports that the Innovative solution makes the provisioning task for MTCO staff much more efficient and significantly faster especially when setting up new customers. Having an integration hook into Innovative Systems eLation billing system is also an advantage making it very easy to access customer account information.
MTCO offers high speed Internet to 12 local communities, local phone, unlimited long distance, business phone systems, commercial paging, as well as web design and web hosting services. MTCO has recently installed a 75 mile Fiber-Optic link between its offices in Metamora and Marseilles, enhancing its network, and preparing for future consumer services, content, and bandwidth needs. This 75 mile Fiber link also completes MTCO's Fiber-Optic connection between Metamora and Chicago, enabling MTCO to offer new, cutting edge services, including MTCO's own All-Digital IPTV service, which launched in early 2011 to customers in areas of Germantown Hills, Marseilles and Metamora. Visit their website
About Innovative Systems
Innovative Systems offers the APMAX IMS Application Server, the only platform in the industry that delivers enhanced voice services and IPTV video solutions, eLation, a fully integrated OSS solution which includes billing, financials and staking and mapping applications. With over 1200 systems in service throughout North America, Innovative Systems is one of the leading suppliers of telecommunications hardware and software for the Independent Telco Market. For more information, please contact the Innovative Systems Corporate Office at 605-995-6120 or visit: www.innovsys.com