extended their estimated installation times for business phone systems. Whereas
originally said process could normally take 6-20 working days, BT have now
stated that businesses can expect the same work to be done now in 5-8 weeks.
Abbey Telecom has stated that this is commercially unviable
for businesses, many of whom need live telephone systems to survive.
It has been said that BT are currently decamping a majority
of their business engineers, who install the ISDN2 and ISDN30 lines needed for
companies, over to the public quarter. It has been alleged that this is to
prioritise Next Gen fibre communications, ensuring that they are up and running
to exchanges in the shortest time possible in all residential areas.
The negative effects of these delays are already starting to build
up for many businesses. Les Prenton of Abbey Telecom says “Buyers are questioning the sanity of this destructive
pronouncement. When we explain where the fault lies there are heated comments,
often with unsavoury language. They really are building up animosity and it may
well bring them irreparable damage to their brand.”
With telephone systems
being a crucial tool in many businesses, Abbey Telecom is urging OFCOM to
intervene and ensure BT has enough engineers to cope with both sector demands.
Media Contact Details
Name: Tony Raynor
Company Name: Abbey Telecom
Telephone Number: 01254 272000