"I sent an initial email to Jeff Bezos of Amazon citing my concerns with the incompetence and arbitrary treatment of my books under their distribution program," the Antellus owner and CEO said. "I was responded to by a 'executive customer manager' at CreateSpace. In his email he stated that he did not understand the scope of my letter and was 'sorry for the inconvenience.' I told him that I was closing my account with CreateSpace and asked that the affected ISBNs be transferred to Lightning Source.This after having asked for this before of the support staff. i moved to Lightning Source and requested the transfer of my ISBNs to my publisher's list. Then, while I was setting up my books at Lightning Source, I noticed that the moment I approved a proof for each book, the title would be yanked without my permssion. A subsequent email sent to me today by this same 'ecr' manager gave me the statement that all of my ISBNs had been removed from Lightning Source and restored to CreateSpace. This is the exact opposite of what I requested in the first place."
Moore publishes under the imprint Antellus and produces all her own work. A recent series of communications and distribution snafus perpetrated by CreateSpace caused her to seek another publishing service. The author had already signed up with Lightning Source and Ingram as publishing service and distributor, and had already paid for revisions, set up charges and catalog fees. CreateSpace once again demonstrated its extraordinary arrogance and incompetence by yanking the ISBNs, the block of which were purchased directly from Bowker by the author.
"I am so angry with this situation that I will not stop posting about this until I see my properties restored to Lightning Source as I expect. To date, CreateSpace had already lied about the distribution when I had been using their ISBNs, offering me full distribution for which I paid. Then when I decided that their no return policy was not in line with my expectations for full distribution, I purchased the ISBNs. That was when I learned that even if I paid full distribution, I still would not receive full distribution, as I was limited to being excluded from libraries and college bookstores because the ISBNs were mine. CreateSpace owes me a refund for the twin distribution fees I paid. Further, I have not had sales of books since July of 2012. Their sales were suddenly cut off. Recognizing that the bookstores were refusing to buy wholesale from CreateSpace thanks to that no return policy, I moved to Lightning Source in order to get what I paid for."
The author is looking for a literary lawyer with which to pursue litigation against both Amazon and CreateSpace. She had already closed her accounts with Amazon and CreateSpace before the pull occurred; therefore CreateSpace had no authority or permission to pull the ISBNs, commiting both theft and fraud in the process.