“Today, the consumer has changed the way he or she buys and searches before deciding to purchase,” said Carlos Esteve, director, Intelligence Partner. “There are dozens of sources where customers are providing information about their purchase experience, from social media, internal surveys to emails and call centers. This agreement with Clarabridge, will allow us to serve our customers in Spain and Brazil with Voice-of-the-
“The agreement with Intelligence Partner is a commitment to the Spanish market and a gateway to the Latin American market,” said Sid Banerjee, CEO, Clarabridge. “During crises is where leading companies invest in learning more about their customers to quickly adapt to a market that is constantly changing. This is demonstrated by large companies that have chosen the Clarabridge solutions such as Wal-Mart, L’Oréal, Expedia, Marriott International and United Airlines among others.”
Clarabridge is the leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in Voice-of-the-
About Intelligence Partner
Intelligence Partner is a consultant company specialized in cloud computing solutions, which provides consulting, implementation and development in that environment. Partnering with leading cloud service providers – Google, Salesforce, Clarabridge, RunmyProcess – Intelligence Partner offers specific solutions for communication and collaboration, CRM, Customer Experience, BPM and Portals 2.0. Intelligence Partner has offices in Madrid, Barcelona and Sao Paulo. Among its clients are companies such as Comercial Mercedes Benz, UPS Hospitales, Teatro Real de Madrid and more than 150 additional customers.
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Articulate Communications Inc.
212.255.0080, ext. 14