The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.
Carolina Comfort, Inc. serves residential and commercial heating and air conditioning needs in Columbia, S.C., and surrounding areas from its new 17,000-square-
President and CEO Rich Mitchell established the company in 1992 and then brought on longtime friend and service technician Steven Faust. Together, the two hired additional staff members from the best in South Carolina, and also set up an in-house training program. Today, the company employs nearly 40 people who have more than 200 years of combined experience. The office staff members have been with Mitchell for close to a decade and know their customers on a first-name basis.
Carolina Comfort’s technicians are highly trained on the latest technologies and product lines. On commercial projects, the team installs a variety of ductwork types including spiral duct, rectangular sheet metal, hard pipe systems and duct board. Some of the company’s recent jobs have been at the Vista Lofts, Moe’s on Devine, Smashburger, Hand & Stone at Cross Hills, Wild Wings and Old Navy at The Village at Sandhill, just to name a few.
In addition to new installations, Carolina Comfort, Inc. handles both commercial and residential service calls. “Our service technicians are 100 percent customer focused and provide the highest levels of service on all brands of heating and air conditioning equipment,” says Mitchell.
Winning the Talk of the Town Award is a source of pride for Mitchell and the team at Carolina Comfort, Inc. “Our top priority has always been customer satisfaction,”
The company’s motto, “If you put the right things first in life and take care of those who have taken care of you, the outcome will always be better,” shows its commitment to providing excellent customer service. “We treat each and every customer like they are our only one, treating them like we would treat our mother or father or members of our own family,” says Mitchell. “We believe in treating our customers with trust, honesty, integrity and good quality service. It starts with our very first customer and ends with every employee. At Carolina Comfort, Inc. we want you to be a customer for life.”
Carolina Comfort, Inc. is a member of the Chamber of Commerce, the Air Conditioning Contractors of America (ACCA), the South Carolina Heating and Air Conditioning Contractors Association, the Home Builders Association of South Carolina, and Mitchell serves on the Board of Directors of the Better Business Bureau (BBB), with whom the company carries its highest A+ standing.
The company is located at 5636 Old Bush River Road in Columbia, S.C. For more information, call 803-794-5526 or go online to www.carolinacomfortsc.com.
About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.