Summary of Report -
This Frost & Sullivan research service titled Analysis of Asia Pacific Hosted Contact Center Services Market provides market trends, drivers, restraints and sizing across six regions and countries such as Greater China, India, Association of Southeast Asian Nations (ASEAN), Australia-New Zealand (ANZ), South Korea, and Japan. In this research, Frost & Sullivan's expert analysts thoroughly examine the following horizontal markets: small, medium, and large enterprises.
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Changing Communications Landscape in Asia Pacific Aids Adoption of Hosted Contact Center Solutions
Competitive Pricing Models Essential to Stay Afloat in a Cost-conscious Market
The global economic downturn and budget constraints for technology spending have compelled a number of businesses to explore options beyond capital-intensive premise-based solutions that do not require huge capital investments. This mindset paved the way for hosted contact center models to be adopted across all sizes of enterprises in the Asia Pacific markets. While pricing is significant for smaller companies, service providers will have to possess substantial understanding of customers' business objectives to close deals with larger enterprises. Vendors also have to proactively demonstrate return on investment (ROI) for hosted solutions, as most enterprises are reducing technology spending.
"Premises-based vendors will have to clearly articulate their cloud migration strategies,"
Analysis of the Asia-Pacific Hosted Contact Center Market: Cost Savings and Other Business Benefits of Hosted Model Resonate with Organizations of All Sizes, is available at: