The Professional Planning Forum are holding the National Best Practice Seminar – a must attend event for planners and analysts and those involved in the back office and workforce management.
With over 150 people attending last year’s National Best Practice Seminar, this year’s seminar will include case studies, workshops and roundtable discussions in the core key topic areas such as back office, workforce optimisation and planning.
eg are sponsoring the Back Office and MI stream that will look at Performance Management in the Back Office. The session will share a short case study presentation on performance measures in the back office and the challenges to overcome and host a workshop exercise about identifying poor performance and delivering the right message.
eg’s CEO, Elizabeth Gooch, who has written on the subject on The Back Office Market Awakens, will also participate in a pre-planning panel with other industry experts to identify a framework to help shape the standards and development of back office functions. This pre-planning meeting will kick off the debate and shape the direction of a framework for the back office standards.
Have you signed up yet to the National Best Practice Seminar – there’s still time?