True to its user friendliness philosophy, the feedback provided by a community with more than a hundred thousand users has once again proved critical in the development of BASE 4.45 new features. That is why BeAnywhere Support Express 4.45 introduces a feature that customers have been asking for a while: the ability to share the technician’s screen with clients.
NEW BASE 4.45 features:
• NEW! Share screen with clients - While on a session made through the applet, technicians can show their own screen to clients, and even give them mouse and keyboard control. This feature is completely compatible with having multiple techs on a session and with VoIP, so a remote client can be talking with multiple support representatives, all of them controlling his machine and showing their remote screens at the same time!
• NEW! Admin Area Mobile for Android - A simple yet powerful tool adapted to mobile use. It allows administrators to quickly perform the most common tasks from a touch friendly interface, adapted to smartphone or tablet use. We are providing two versions of the app, one with hardware acceleration and another one without it.
Always aiming for its customer’s real needs and expectations, BeAnywhere is publishing a survey to know which features customers want on the next version. The survey can be found when a customer logs into the product. “We truly value our user’s community feedback. They send us hundreds of comments and suggestions and that’s exactly the raw material we need to keep on improving our technology”, stated Pedro Silva, BeAnywhere’s Chief Sales Officer.
BeAnywhere Support Express 4.45 can be downloaded at: