Memorial Hermann – Texas Medical Center receives Medical Travel Commission 2012 Certification

Oct. 2, 2012 - PRLog -- Asheville, NC, – The Medical Travel Commission™ (MTC) today announced that Memorial Hermann –Texas Medical Center is MTC 2012 Certified®, and meets the Commission’s International Patient Program criteria for 2012. The International Patient Program Certification is designed to recognize organizations that provide extraordinary, best in class service to patients traveling across international borders for care. The Commission is an independent organization dedicated to setting standards for service excellence to International Patients and elevating the level of service quality by safeguarding patient experiences in the following areas: Communication, Customer Service, Provider Interaction, Quality Care and Medical Information Exchange.

As a MTC 2012 Certified organization, Memorial Hermann completed an inspection process that included interviews, examination of documents and evaluation of policies and programs, and passed inspection of 100 percent of the 2012 criteria.

“The thorough inspection process ensures that certified organizations have demonstrated their ability to deliver a positive patient experience through exceptional customer service and quality care,” said Jim Tate, President of the Commission. “I’d like to congratulate Memorial Hermann –Texas Medical Center, who now represents the leading edge in best in class service to their International Patients.”

The MTC Certified mark — a “seal of approval” for hospitals treating International Patients — provides the benchmark for optimal patient service experiences. By looking to organizations with the MTC Certified seal, patients, embassies, medical travel facilitators and providers can reduce their risk in selecting a suitable hospital for the delivery of needed medical care.

MTC’s certification criteria and its design for a certification inspection process have been thoroughly researched and vetted, taking into account the industry Best Practices and available standards, and comparing certification processes in other industries and other countries. The inspection process is designed to rigorously compare organization practices against the special needs of International Patients, including their communication and clinical needs.

About Memorial Hermann –Texas Medical Center
Memorial Hermann is the largest not-for-profit healthcare system in Texas and serves the greater Houston community through 12 hospitals, a vast network of affiliated physicians and numerous specialty programs and services.
To learn more, visit: http://www.memorialhermann.org/

About The Medical Travel Commission
The Medical Travel Commission (MTC®) is an independent organization dedicated to improving service to International Patients who travel for medical care. Its mission is to set standards for service excellence to International Patients by creating a credible, sustainable certification program. The certification requirements are based on widely accepted industry standards and best practices and involve the work of many experts with input from a variety of stakeholders throughout the health care and medical travel industry. The MTC is the only certification body for International Patient Programs led by healthcare professionals who have personally provided health care around the globe.  More information on MTC and MTC Certified® organizations is available at http://www.MedicalTravelCommission.com or by contacting info@medicaltravelcommission.com.  “MTC®” and “MTC Certified®” are registered marks of the Medical Travel Commission.