Aamir added, “We believe that good customer service leads to customer satisfaction that builds customer loyalty. Improving the quality of service requires commitment and consistent effort from all staff members, who need to be trained, motivated and authorised to resolve customer issues. They need to be encouraged to take ownership for driving improvements, innovation and cost savings.”
Staff from all departments at the hotel from Front Office to Reservation, Sales, Housekeeping, IT, Engineering, Kitchen and Security are expected to benefit from the Legendary Service training sessions conducted by the highly successful trainer Waleed El Sayed from Rawan Services.
Waleed said, “Legendary Service training seeks to ensure that service providers imbibe a culture of consistently delivering quality customer service that keeps people coming back, resulting in a competitive edge for the organisation. It focuses on what individuals can do in their jobs to take the lead in providing better service to customers and we have been pleasantly surprised by the enthusiasm of staff at Corp Executive Hotel Apartments in Al Barsha who are keen to go the extra mile. Constant process of training, coaching and the use of performance measurement tools help drive business.”
He added, “What the interactive training programme seeks to do is create an organisational framework and leadership that is known for legendary service. This involves developing the personal service vision of participants in alignment with organizational practices and goals, coalescing the department vision into the company vision, creating a culture of service and teaching staff to be attentive and responsive.”
Waleed holds a phenomenal experience in hospitality training and was until recently the Regional Trainer and Project Coordinator of Signature Hodings (Cyprus), the official licencee of Signature Worldwide, the leading provider of business and training solutions to the hospitality industry and service-oriented organizations.
In a very short span of time, Corp Executive Hotel Apartments, Al Barsha has established an excellent reputation for quality and service which has earned it universal plaudits from its guests worldwide.
With 143 fully furnished one- and two-bedroom apartments, the hotel’s facilities include a state-of-the-
For more information about the hotel visit www.corp-albarsha.com
For media contact:
MPJ (Marketing Pro-Junction)
Mob: +971 50 6975146