Dianne Durkin at Dreamforce: Strategies for Hiring and Retaining Today’s Super Agents

Sept. 26, 2012 - PRLog -- Dianne Durkin recently spoke at the 80,000 person Dreamforce conference (http://www.salesforce.com/dreamforce/DF12/) in San Francisco.  Below are the highlights of Dianne’s presentation on “Strategies for Hiring and Retaining Today’s Super Agents:”

For Dianne it is all about being a magnetic leader, and by that she means recruiting the right people in the right place at the right time, engaging, empowering and enriching them, appreciating and acknowledging people for the efforts with appropriate recognition and rewards, and being a leader who leads with trust and respect to build loyalty.

In Dianne’s words, a “magnetic leader motivates, inspires and connects the vision, the values, purpose and business goals of the organization to individual values and needs.  As a result she asked her audience to identify the key attributes that make a person successful in their organizations.  

The responses included flexibility, passion and enthusiasm, optimism, humility, multi-tasking abilities, thinking outside the box, and being a team player.

You will notice few of these have to do with the skills.  It is all about the attitude.  In trying to determine whether the person has the right attitude to fit into your culture, Dianne suggests a questioning strategy.  

Dianne’s questioning strategy employs primarily open-ended questions and high impact questions. Examples included:

·         “What would you hope this resume says about you?”  

·         “What are the three most important things for you in a new position?”  

Following that up with,

·         ”Why is that important to you” or “Tell me more about that.”  

This really helps determine important criteria for that individual. It also deepens the interviewer’s insight into the other person’s values, validates the feelings and intentions of the interviewee and creates a sense of respect for the other person’s expectations and needs.  With this in mind you can clearly identify whether this person will fit into your organization’s culture.  

For more information on this subject or to interview Dianne, contact Dianne Durkin at 603.334.3401. www.loyaltyfactor.com.