More and more, customer service departments are making use of low-cost and non-cash rewards and recognition as a way to motivate their agents, build a sense of community, and reduce turnover.
It's a strategy that participants in "Customer Service Newsletter's"
According to the survey, the top four types of rewards are gift cards, certificates or plaques, department-wide acknowledgement, and time-off awards.
Full results of the Salary and Incentives Survey appear in the September issue of "Customer Service Newsletter."
About the Customer Service Group
For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes "Customer Service Newsletter" and "The Customer Communicator."