The award is given based on a set of very specific criteria. A dealership must demonstrate that it follows these guidelines:
• Keeps an inventory of the proper, manufacturer-
• Maintain proper Express Service procedures
• Receive a customer satisfaction index score of 93 or higher
• Have online technician training certification
• Perform a multi-patent inspection on each vehicle based on its maintenance or repair needs
Service director Tyler Defalco accepted the service award, saying that "This award confirms what we have been committed to doing every day for a long time: providing the best training for our technicians, so they always deliver exceptional Express Service to our patrons."
Express Service is one of the most demanded services at Fisher Honda, taking care of key vehicle maintenance procedures in only 45 minutes. These include:
• Lube, oil, and filter replacement
• 19-point vehicle inspection
• Battery check
• Fluid top-offs
• Tire rotation
Fisher Honda's service experience is unique in that they offer amenities that many other dealerships don't for patrons who are waiting for their repairs to be finished. These include free shuttle rides within a 15-mile radius, loaner bikes, a kid’s play area, and free Wi-Fi access. These little touches are just a part of what puts Fisher Honda above the rest.
The experienced service team at Fisher Honda works in a state-of-the-