Line2 adds to their growing list of business features with two-way texting

PRLog (Press Release) - Sep. 20, 2012 - Line2, a leading provider of business communication services for professionals to SMBs, is pleased to announce that it is the first company to support carrier-grade two-way short messaging service (SMS) based on a toll free number (800, 888, 877, 866 and 855). With this release, businesses can utilize Line2 to create a more intimate and real-time relationship with their customers while utilizing the same toll free phone number their customers dial every day.

Line2 Pro subscribers in the US and Canada who have a toll-free number will now have the added ability to send and receive SMS text messages from their Line2 account to and from any customer, partner or employee who has a mobile phone from a cellular carrier such as Verizon Wireless, Sprint, AT&T and T-Mobile.
SMS text messaging has become an essential communication tool for consumers and businesses. According to Informa Telecoms and Media, SMS traffic will total 9.4 trillion messages worldwide by 2016, growing from 5.9 trillion messages in 2011.

A recent survey of Line2 customers indicated that 33% of those using their number for professional calls also used SMS to respond to their customers. Peter Sisson, founder of Line2, noted, “texting allows the sender to deliver ‘the meat’ of the message quickly and get a speedy response. Our customers report they use texting mostly for simple questions, logistics and meeting arrangements.” Forrester, a global research and advisory firm found that “…even on mobile, some of the more traditional activities like email and texting represent the best opportunity… …to connect with their consumers.”

Line2 Pro service includes an array of business-specific features like auto-attendant, simulring, call forwarding, conference calling, and now two-way SMS for toll-free numbers.

To sign up for Line2 Pro, simply visit http://www.line2.com/signup. Signing up is easy and you may choose your own toll free number or transfer an existing number.

About Line2

Line2, a leading provider of business communication services for professionals to SMBs, is solving communication problems one app at a time. The company, headquartered in San Francisco, creates innovative communications services for professionals, with high-end features and world-class live customer support. Its flagship product, Line2, adds a second line to your smartphone to seamlessly manage “second selves” (multiple profiles such as work and personal lives) on one device. Line2 also turns a tablet (iPad and Android)  into a full-featured desktop phone.