You need to verify everything that a potential employee tells you. An interview is the only time you are face to face with a person who has the potential to make you a success or suck your money tank dry.
You need to pre-screen all previous employers and references. This will give you all the ammo you need to conduct a solid interview. If you catch a potential employee in a lie they’re immediately disqualified. I don’t care how qualified you think they might be, If you can’t trust someone in your organization you don’t need them, PERIOD! Pre-screening will also help you to eliminate unnecessary interviews. If at all possible you need to find out why an employee left each job on their application. You generally won’t get this question answered until the interview but it is well worth the time.
Don’t be afraid of job hoppers. Maybe they do have a good reason why they left each position; just didn’t like the job, wasn’t what they expected, job changed after being hired, boss is a weasel. You get the point.
Drug test and background check every potential employee. I don’t have to tell you what to do if anything comes back positive. Traffic tickets are ok but, a lot of them for the same reason or anything to do with DUI; I would think twice about it and would probably err on the side of caution.
That gut feeling that everyone talks about is probably right most of the time. If you don’t like someone’s demeanor, responses, the way they look at you, eye contact, no eye contact, etc., then you probably need to eliminate that potential employee because you will more than likely always have that feeling about them. First impressions are the lasting impression.
Work experience is probably the least important area during the application process in my opinion. I don’t mean how they performed at their previous jobs but what the job duties were. Experience to me is meaningful if, the potential employee has worked and was successful in the same profession for a number of years. Someone with no experience can always be worked up but it’s difficult to ignore the work experience and at the same time it might be difficult to overcome if you decide to hire them. Not everyone is trained to do what you want and if they’re set in their ways it will be hard to change them.
Next Up: Revenue Cycle Management, Part 3. The Registration.