iPMI Magazine Speaks with Mr Patrick Leroy, CEO of Insurance and Assistance Giant Aria Assistance

Sept. 20, 2012 - PRLog -- Formerly Europ Assistance in the UK and Ireland and now independent, Aria Insurance Services Limited is built on expertise gained over 40 years in the UK and Irish markets.

It provides insurance and assistance services in travel, motor, home emergency along with My Concierge Living Assistance and Premier Occupational Healthcare services. It also offers international private medical insurance through Aria International Health Solutions.

Aria Insurance Services Limited tailors quality products to meet the needs of its business partners’ customers, as well as adding value to their core offer.

Aria Insurance Services Limited uses its experience and market knowledge to support the changing needs of customers and the markets in which it operates. This ensures that clients have access to a wide range of up to date and innovative insurance and assistance solutions.

The Company’s aim is to develop new products to enhance its existing portfolios while developing propositions for new markets such as social care and occupational health.

Underpinning Aria Insurance Services Limited’s propositions is its customer service expertise, delivered from two assistance centres and its extensive global and local networks of trained professionals.

Ensuring access to healthcare for expats and tourists, at anyplace, and anytime is achieved through a global network of healthcare service providers, including hospitals, third party administrators, cost containment firms, clinics; and transportation companies like air and ground ambulance services providers.

How does Aria approach the selection of worldwide health care provider network partners, and how would a new service provider be considered to serve your members?

Aria Assistance identifies new providers via introduction from existing accredited providers, industry authorised magazines and publications and our own research. Potential providers are sent an Aria Assistance introductory booklet that highlights our services and requirements.

This is complemented by either a formal accreditation form or questionnaire depending on which field the provider works in. Aria Assistance applies very stringent criteria and vetting of providers through an accreditation process.

Although a number of contracts nowadays can now be established remotely through the use of telephone, Webex and video conferences, we also complete field trips and face to face visits where necessary.

Organisations we look at are those that can provide access to the best medical facilities and rates. Aria Assistance follows a robust performance review cycle and while we still have access to the Europ Assistance Group’s international network (this remains a robust asset for us), we ensure that all providers’ data and performance is monitored in a controlled and secure fashion.

Read the complete interview with Aria Assistance CEO Mr Patrick Leroy on International Private Medical Insurance Magazine http://ipmimagazine.com