There are a few bright spots, however. When asked how salaries for customer service reps have changed over the last three years, 75 percent of the companies participating reported increases and none of the participants reported decreases.
Here is the breakdown:
25% Remained essentially the same
59% Increased slightly
11% Increased moderately
5% Increased dramatically
Full results of the Salary and Incentives Survey appear in the September issue of "Customer Service Newsletter."
About the Customer Service Group
For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes "Customer Service Newsletter" and "The Customer Communicator."