Centergistic Solutions’ AgentView 5.0 Installed in Major US Hospital

Sept. 10, 2012 - PRLog -- The AgentView solution will sit behind an Avaya Aura ACD driving some 70 AgentLink desktop displays across five business areas. The system will be used to view real-time metrics from their widely distributed contact centre. New with this implementation the customer will also be using the latest DashViewHD and DashViewMobile to drive LCD screens and as displays on their existing Apple iPads.

The new DashViewMobile enables innovative graphics, backgrounds and new gauges to easily be inserted via Wizard-based browser screens. The combined layouts are then displayed on smart phones and tablets. DashViewMobile works with iOS 4.0 and above and Andriod 2.1 and above.  

Centergistic has included several enhancements with AgentView 5.0; however central to 5.0 is the new browser-based administrative capability.  Users of 5.0 will have 24/7 access to the configuration module of the AgentView system, via the intranet or internet, making it much easier and faster to make changes from the desktop, without having to physically access the server.