An Albany customer for over 20 years, the business has leisure facilities within 16 of its hotels and as such, was in need of an efficient system to collect 7,500 Direct Debit payments from members across the clubs. It also required a system to streamline payroll and supplier payments across the company, facilitated from its Head Office in High Wycombe, but accessible to all Hotel Managers as appropriate. These requirements led Jupiter Hotels to select Albany ePAY; an innovative, easy-to-use and cost-effective solution to manage monthly payments and collections.
Sarah Pope, Head of Systems at Jupiter Hotels, comments, “Our payroll, together with all of our supplier payments, are processed at Head Office. With the potential that the group of hotels and leisure facilities would increase and with HMRC RTI coming in to force it is key to have a compliant, current and flexible solution in place that will streamline our payment process and offer leisure club members a quick and easy payment option.”
Pope continues, “We have been using the Albany ALBACS solution for over 20 years. By upgrading to Albany ePAY, our Managers have already seen significant time savings. The knowledge and training that Albany has delivered provided additional value, allowing us to make best use of the solution and maximise our efficiencies.”
Albany ePAY has provided Jupiter Hotels with a highly flexible and secure solution. The accessibility, allowing users to access the solution from any branch location, is something that was very appealing to Jupiter Hotels. Its previous payments system sat on a single PC, allowing for no contingency in the event of disaster. In Albany ePAY, Jupiter Hotels benefits from disaster recovery functionality and enhanced security levels in line with its requirements.
Sarah Pope concludes, “I am extremely impressed with the speed in which Albany Software has worked to accommodate us and the level of knowledge they provide to help our business with the necessary solutions. The 20 years with Albany has left me in no doubt that they are a safe pair of hands with whom we can entrust our finance function. Having that confidence and peace of mind in a supplier is incredibly valuable and means everyone within our organisation can focus on running our hotels and continuing to deliver a high quality service to our clients.”