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Improve Customer Support through eCommerce Implementations

b2b2dot0 eCommerce Implementations Improve Customer Support, a solution that takes the Customer into account

Sept. 7, 2012 - PRLog -- b2b2dot0 (www.b2b2dot0.com ) enables manufacturers who run SAP to provide an online B2B order-to-cash process for their customers and employees.
b2b2dot0 offers a real time SaaS eCommerce solution that reduces costs, labor, risk, and Days Sales Outstanding by extending SAP data and business processes to the online ordering process. B2B buyers get accurate, real time, and personalized information as well as online access to official order documents. Buyers are empowered to make accurate business decisions in a self-service mode, and accounts payable roles can utilize the Web AR solution to apply credits and pay open invoices online.
b2b2dot0 helps companies improve the online buying process. According to b2b2dot0 CEO, Sam Bayer, “Our solution is not a stand-alone web channel. It’s a powerful tool that allows customers to self-service their entire B2B relationship through the company site – including order placement, status checks, document downloads, and bill pay — while giving them the impression that a friendly human being is in-between. Regardless of how orders were originally placed –by phone, fax, EDI, or online –customers can access everything they need, in real-time, through ther site.  Our goal is to enable clients’ sites to process “hands free” transactions, wherever possible. But, for a variety of reasons, that’s not always possible. That’s why we watch for abandoned carts, error messages, credit issues and more. Then, we leverage existing SAP workflow rules to notify the appropriate people to handle these exception cases.”

Below are specific examples of how b2b2dot0 improves customer experiences with SAP-integrated B2B websites.  
•   Enable customers to change open orders
•   Providing real-time inventory from SAP without sacrificing web performance
•   Creating a custom B2B eCommerce dashboard with real-time SAP data
•   Enabling Configurable Products
•   Special attention for platinum customers
Magento and b2b2dot0
Magento is a powerful open-source eCommerce platform that manufacturers can use to build and run online stores. It offers manufacturers the ability to easily create customized eCommerce experiences for their buyers, and enables companies to market their products to a variety of audiences. Integrating Magento with b2b2dot0′s SAP-integrated service, manufacturers can create a web sales channel focused on their largest revenue source that rivals those of consumer-oriented sites.
Actionable Intelligence drives eCommerce profitability.  Bayer added, “We continually monitor our clients' eCommerce sites for information regarding web traffic, business intelligence, customer satisfaction, defects, and other data.  This is vital information that manufacturers can use to improve processes, enhance the user experience, and maximize order management efficiency.”  

Sam Bayer, CEO

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Source:TR Cutler
Location:United States
Tags:Sap, Ecommerce, B2B, Integration, On Demand
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