If you insured your move with a third party insurance company or through your homeowner’s policy, contact them first. They will process your claim and contact us after settling with you. Remember; Valuation Is Not the Same as Insurance. Your moving company cannot issue you insurance! They are however required by their tariffs to provide customers two valuation options:
First Option - Full Replacement Value: The shipper sets a valuation on their entire shipment and then, based on weight, assigns a value per pound. This valuation has deductibles and the carrier can charge based on their tariff.
Second Option - The second valuation option is $0.60 cents per pound per article – there is no cost for this coverage.
The adjuster reviews your claim and compares it to the REMARKS & EXCEPTIONS made by you on the Household Goods Descriptive Inventory List (local moves do not generally have an Inventory List. Remarks can be made separately on the Bill of Lading). Next, they compare this list with photographs of the damaged items. The adjuster also looks for items declared as having “extraordinary value” such as fine art and jewelry. You must declare these items on a separate inventory list called “Items of Extraordinary Value” and have filed them prior to your move.
Once the adjuster determines the claim settlement amount, a letter is sent out to you. The letter includes a description of how the claim was adjusted and a “Release and Settlement of Claim” form. This form shows the amount of the claim and the conditions of accepting the claim.
All that is required is your notarized signature. Once you mail this form back to us, we record it in your file and forward it on to your moving company for payment. It is important to remember that we are a third party claims company. We do not issue your check – your contract is with the moving company and they will issue you a check.
We are proud to offer a dispute process that provides customers the option to re-file any missing support for their claims as well as secondary reviews by a senior adjuster. Federal regulations require companies that do long distance (interstate)