Mr. Sachin Bhatia, VP- Business Development, Drishti-Soft says - "Today's competitive business environment, where success is measured in terms of customer service and customer experience, customer interaction has become the crucial pivot for driving business.To enhance on this and provide added differentiation to businesses, we were looking for a reliable connectivity technology to connect with our communication solution, Ameyo. Matrix, with its extensive experience in Telco and VoIP domain, will enable us to widen market reach to serve more comprehensive set of enterprises and contact centers.”
“Matrix has developed a fine range of IP-PBX and VoIP Gateways to suit the requirements of all types of inbound, outbound and blended call centers. To increase the customer value, we have identified the need to offer more opportunities to call centers to increase their efficiency and productivity through better call center solutions.” said Sajeev Nair, Manager-Product Management for Matrix Comsec.
“Matrix VoIP products are loaded with advance features for PSTN, GSM/3G and ISDN network connectivity offering more opportunities to call centers to achieve cost optimization and high level of customer satisfaction. We look forward for a long association with Drishti-soft through our strategic alliance. “continued Sajeev.
Established in 1991, Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. An innovative, technology driven and customer focused organization;
To find out more about Matrix’s products and to learn more about the various solutions offered by Matrix to optimize business processes through effective communication solutions, visit the company website,