xCALLY brings key benefits to the contact center management

Aug. 24, 2012 - PRLog -- xCALLY is a full call center suite, providing each agent position with a flexible and powerful phone bar, to manage login, pause and back office status, for multiple inbound and outbound campaigns, (supporting several skills and time based routing). The CTI bar embeds a fully standard SIP client, allowing you to receive inbound calls and also place outbound phone calls.
Furthermore, xCALLY is fully Multi Channel, supporting standard phone calls, Web Calls, Facebook Calls, Chat, SMS, FAX,and more...
When a call is delivered to an agent, a pop-up screen will provide all of the caller’s info, so customers don't have to repeat information, and it will also show the associated campaign color to enhance the agent experience and to offer the best perceived service.
While agents are handling calls, supervisors and administrators can monitor them to ensure high-quality customer service.
Through the xCALLY Web Manager interface they can easily configure the entire environment, agents, routing and easily design a sophisticated IVR Script logic, tailored to the needs of the customer or integrate the solution along with 3rd party CRM or Ticketing software.
Since xCALLY is also a Mobile application, agents can log into the system from anywhere in the world -- which is a prefect solution for teleworkers and distributed call centers.
Furhtermore, supervisors and administrators can easily monitor their remote agents as effectively as if they were in the same building.
The xCALLY Engine can be deployed either on dedicated servers or on a virtual machine, or even on the cloud, supporting SIP trunking and all the PSTN lines, along with a flexible pricing model, including monthly flat rate or perpetual licenses based on concurrent agents, or even a pay per use model, with unlimited agents and pay per interaction.
The solution offers all the legacy call center features, without up-front investments in hardware, software, telephone lines and I.T. personnel to manage them. As a result, your employees and collaborators can focus more on their core business.
Moreover, xCALLY can be rapidly deployed, providing capacity so it can be scaled up or down as needed.
xCALLY enables you to take advantage of the business benefits of voice-over-IP and the Asterisk call routing engine, leading to a significant reduction in operational costs.
Finally, x CALLY is integrated and totally independent from the Asterisk releases, providing great flexibility and investment protection for your customer care.

xCALLY is now available fully in English and locale languages, so to be easily provided worldwide. The suite has been selected among the companies who is attending the GAP program at the UCLA Los Angeles Anderson school of management.

If you want to know more about XCALLY visit the officiale website at http://www.xcally.com

xCALLY overview video is available here:
http://www.youtube.com/watch?v=KcDhRMjPCaY