Haka Tours beat off competition from 4000 other qualifying tourism businesses.
According to owner Ryan Sanders, “We’re stoked to scoop this award which is one we’ve been targeting for a few years now. It is a huge achievement and a testament to the focus we have placed on providing fun, small group tours for our customers”.
Rankers.co.nz, is a highly utilised and respected review website for independent travellers.
The awards process accumulates the reviews of travellers from two sources. The Rankers team directly interview travellers and take quotes from them, plus travellers can post directly onto the Rankers site. Integrity is paramount and posts are checked to ensure authenticity. The following review from a UK customer, on 18th July, is one of many 10/10 reviews of Haka Tours on the site.
Haka Tours have been a godsend. I was travelling by myself for the first time, I normally travel with friends. I wanted to come to New Zealand for snowboarding but did not want to drive myself around. I got in touch with Haka Tours and they organised everything, answered my many questions and did all this with the most helpful attitude ever.
Haka Tours actively encourage their customers to provide feedback. The company has a strong presence in Social Media, especially Facebook where customers interact on a daily basis. During these interactions, customers are sent a link to the Rankers website requesting for them to leave feedback.
Furthermore, every customer is sent a post-tour survey which educates their “continuous improvement programme” but also provides the opportunity for customers to click through to the Rankers website to leave feedback.
Established in 2006, Haka Tours showcases New Zealand through small, personalised and flexible group tours with an emphasis on fun and adventure. The company is the brain child of Kiwi Ryan Sanders who was driven by his love of New Zealand to create tours that provide travellers with a true immersion experience.
Ryan was the winner of the prestigious New Zealand Young Tourism Entrepreneur award in 2010, part of the New Zealand Tourism Awards programme managed by the NZ Tourism Industry Association.
Haka Tours continues to expand. Last year the company opened its first lodge, Haka Lodge in Christchurch offering budget and mid-budget travellers with a range of accommodation choices within one location. It also launched a sub-brand targeting school tours – New Zealand School Tours.
As a business Haka Tours strategy is to focus directly on consumers via online channels. “Winning an award like this will strengthen our online presence and also give our customers the peace of mind that they are travelling with one of New Zealand’s best operators”, concludes Ryan. ENDS
Images available on request
For Further Information:
Traveller Comments: http://www.rankers.co.nz/
Rankers Traveller Awards Detail: http://www.rankers.co.nz/
Haka Tours: www.hakatours.com
Haka Lodge: www.hakalodge.com
New Zealand School Tours: www.newzealandschooltours.com
For Further Comment:
Ph: 03 980 4252
Mobile: 021 290 0343
Sent by: Trish May, Ph 03 442 5228, Mobile 021 916 188, Email: firstname.lastname@example.org