Students experienced ITIL® concepts and processes through an interactive simulation game that used real-life situations taken from the Apollo 13 mission. Throughout the training game various ITIL® processes were necessary to enable ground staff and the crew to resolve problems and to make timely changes to the spacecraft configuration and its trajectory. A post "mission" review included ITSM best practices in configuration management, problem management, service-level management and change management. In a globally connected, information-
Student comments praised the mission and included:
• I have a completely different view and respect for the Change Management / Team/Manager, I now understand why we need to become an integral part of the ITSM lifecycle. - Application Developer
• I have a better understanding of what our customers probably feel like when they call to present an Incident and we do not know how to respond effectively or efficiently. - Service Desk Agent
This uniquely experiential learning simulation that educated students on the importance of ITSM and ITIL processes through a cohesive, team environment where inspired students brought home the importance of proven process – one that can bring IT infrastructure “home safely” or leave it “lost in space”. For more information on bringing the Apollo 13 ITIL Simulation to your organization, or on how Linium solutions can make your mission a success, contact Linium at firstname.lastname@example.org.
Linium is an innovative, solutions-based IT consulting firm committed to aligning an organization’
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