Linium Blasts Off Successfully with Apollo 13 IT Service Management Experiential Learning Simulation

PRLog (Press Release) - Aug. 21, 2012 - The Linium team and nationally renowned ITIL guru - Ralph Nabicht hosted a hands-on, rocket-fueled exploration of ITSM - through an interactive, Apollo 13 mission simulator training for a major healthcare company in Minneapolis, Minnesota on August 15th.  Attendees experienced first-hand how ITSM best practices can improve business performance and profitability in any organization.

Students experienced ITIL® concepts and processes through an interactive simulation game that used real-life situations taken from the Apollo 13 mission. Throughout the training game various ITIL® processes were necessary to enable ground staff and the crew to resolve problems and to make timely changes to the spacecraft configuration and its trajectory. A post "mission" review included ITSM best practices in configuration management, problem management, service-level management and change management. In a globally connected, information-based business world, IT infrastructure is core to the business growth. Students came away with a deep understanding of the dependencies between processes, changing priorities, cost of not doing it right, and how responsibility and process chaos can add to the complexity of decision-making.

Student comments praised the mission and included:
•   I have a completely different view and respect for the Change Management / Team/Manager, I now understand why we need to become an integral part of the ITSM lifecycle. - Application Developer
•   I have a better understanding of what our customers probably feel like when they call to present an Incident and we do not know how to respond effectively or efficiently. - Service Desk Agent

This uniquely experiential learning simulation that educated students on the importance of ITSM and ITIL processes through a cohesive, team environment where inspired students brought home the importance of proven process – one that can bring IT infrastructure “home safely” or leave it “lost in space”. For more information on bringing the Apollo 13 ITIL Simulation to your organization, or on how Linium solutions can make your mission a success, contact Linium at info@linium.com.



About Linium
Linium is an innovative, solutions-based IT consulting firm committed to aligning an organization’s IT initiatives with its business objectives through enterprise performance + planning, technology performance + optimization, emerging technologies, operations strategy + performance, education services and commercial software product implementation.  With more than 1000 transformations and counting, Linium’s deep industry experience, rigorous analytical capabilities pragmatic mindset, and broad technical capabilities empower clients to solve the most complex business challenges, capitalize on opportunities, and avoid unnecessary risk.  

For more information about Linium, or this particular news story, please contact:
Rachel Slater
Linium, LLC
518.689.3198
marketing@linium.com
Web: www.linium.com