When the staff at NOKIA Store was asked - if they were allowed selling defective sets, they said, "these sets come from China, and no one can guarantee the quality."
Subsequently, the staff at NOKIA Store agreed to replace the defective set with another set of a different color. But from it was also revealed within few days that the batter cover at the back side of this mobile phone was also defective. At this stage, a written complaint was filled on June 28, 2012 with NOKIA Customer Care by using their website. After receiving the complaint, the NOKIA Care Centre sent a reply with reference number SR1-12800090238 on the same day stating:
"Thank you for emailing Nokia Careline.
"With regards to your inquiries, we would like to take this opportunity to express our appreciation for using Nokia products.
"We appreciate if you could forward us below information hence we may able to communicate with relevant department to rectify the issue.
Job/Work order No: 201206012943
Date of Booking: 09th June 2012
Name of Nokia Care Centre: NOKIA Store, Uttara North Tower, 5th Floor, Shop 506, 107 Dhaka-Mymensingh Road, Sector 7, Uttara Model Town, Dhaka - 1230.
"We sincerely apologize for any inconvenience caused."
Now our readers will see here that the NOKIA CARELINE has asked for information, such as IMEI number etc, which was already provided to them while filling the complaint. When this email was again replied by Weekly Blitz on July 22, 2012, another reply came from the NOKIA CARELINE, which was initialled by AK Mahmud under the same reference number [SR1-12800090238]
Then on July 25, 2012, the same person sent another email under reference number SR 1-13068569943, stating, "We do appreciate your interest in Nokia. We are highly taking your feedback for further development also has been referred to significant division."
Since the above date, there has never been any communication nor any clarification or even any apology from NOKIA in Bangladesh for selling defective set to a customer, which is surely criminal breach of trust and goes against the global reputation of NOKIA brand phones.
On investigation it was revealed that, NOKIA is buying extremely sub-standard and low-priced mobile phone sets from China and selling the same to countries like Bangladesh, Pakistan, Nepal, Thailand, Indonesia, Cambodia, Philippines etc. NOKIA is also selling such sub-standard phones to its customers in Europe, America, Africa and Australia and cashing huge volume of profit. According to information, while NOKIA E6 sets are available in NOKIA sales centres in China at the price of US$ 150 each, the NOKIA sales centre in Bangladesh are selling the same set at Bangladesh currency equivalent to US$ 400-450 per set. Mostly there is no minimal quality control on the products sold by the NOKIA sales centres in Bangladesh, which is actually putting thousands of customers of NOKIA brand phones into huge sufferings.