“We had previously created an e-planet website that allowed travel agents to send brochures electronically or request a printed hardcopy to be sent, “ said Fred Marulanda, Director of Strategic Planning. “The rewards site allows agents to redeem points for brochures they send through the e-planet site, booking passengers, and sales events.”
iD will be in charge of constructing, managing, and updating the rewards site. Following development and implementation processes, iD will begin the second phase of the program, fulfilling items when points are redeemed. These items include, gift cards, client branded t-shirts, hats, ipads, televisions, and trinket merchandise. All items will be shipped out within 24 hours of orders being placed.
iD has extensive experience in the cruise line industry and has taken great strides to research and cultivate the client’s particular brand. iD also utilized their information technology support with their fulfillment capabilities to make an ideal combination for the client. This top cruise line’s partnered with iD to accomplish their mission; create a enjoyable user experience with their travel agent partners for continued brand loyalty.
“We have had a successful partnership from the beginning.” said Lucy Rivas, Vice President of Operations. “We are looking forward to a successful launch and many years of growth through this partnership.”
About iD Commerce + Logistics
iD Commerce + Logistics is an industry leader providing enterprise commerce and fulfillment solutions to the Multi-Channel Retail industry. iD leverages two decades of experience to develop personalized solutions that allow the management of all operations, technology, and customer relationships through a single partner. iD has received numerous industry awards, including Crain’s Business Magazine’s “Best Places to Work” in Chicago, and “101 Best and Brightest Companies to Work For” in Chicago by the National Association for Business Resources. iD has operations nationally, with offices in Chicago, Miami, Dallas, New York City, and Ft. Lauderdale. Company news and background information are available at www.idcomlog.com or call 630-694-7200.