Automated Testing Impact on Customer Experience Theme for Cyara Customer Presentations at SpeechTEK

Aug. 9, 2012 - PRLog -- San Francisco, CA (August 8,  2012) — Cyara, a pioneer of next-generation solutions for simulating, testing and monitoring interactive voice response (IVRs) and contact center systems, today announced its sponsorship and participation in SpeechTEK 2012,  the annual showcase of new products and innovations for leading speech technology and customer service management solutions providers scheduled for  August 13-15 at the New York Marriott Marquis Hotel in Manhattan.

Conference sessions at SpeechTEK are built around demonstrations and presentations where attendees can learn how to correct customer experience problems and recognize business benefits using speech applications.

Cyara CEO Alok Kulkarni will join Cyara customer and industry veteran Brent Ludlam, voice network operations manager and lead solution architect for a large New Zealand government organization, in a session on Monday at 4:15pm entitled: A106 – Speech Solution Sessions: Know What's Impacting Your Customer Experience with Flexible Testing, Monitoring, Simulation.

And on Tuesday at 4:15pm, Cyara customer Kevin Au, a seasoned quality assurance  analyst (QA)  from a leading provider of prepaid debit cards, will deliver his perspective on the critical role of automated testing -- from ongoing IVR release cycles to bringing the IVR in house -- in the session: D205 – Case Study 4: Managing Call Center Changes.

Ludlam is also slated to speak on behalf of Cyara at the co-located Customer Service Experience Conference in a combination presentation/panel discussion at 3:15pm on Monday entitled: Stay the Course in a Dynamic Environment.

The Cyara Solution Suite -- an automated, software based simulation, testing and monitoring platform -- and Cyara’s comprehensive  contact center transformation quality methodology are proven to dramatically reduce enterprise contact center project risk and timelines while enabling the delivery of  intended customer experiences.

“A few words about the impact of automated testing on customer experience from a happy customer are worth more than a thousand from us,” says Alok Kulkarni, CEO, Cyara. “We are honored to have several customers taking time out of their busy schedules to present case studies on how they are delivering intended contact center customer experiences with the aid of Cyara’s automated testing, simulation and monitoring suite,” says Kulkarni.

Cyara will also demonstrate the latest Cyara Suite functionality on the exhibit floor at the Marriott in booth 705.  Additional information about SpeechTEK and Customer Service Experience is available at www.speechtek.com and www.custservexperience.com.

About Cyara Solutions  
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for testing, monitoring and simulating IVRs, Voice Biometrics, Outbound Dialers, Voice Callback and Contact Centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner. Cyara ensures exemplary system operation emulating live calls without requiring or impeding live customers or agents.

For more information please www.cyarasolutions.com and connect with Cyara on LinkedIn, Twitter and Facebook.

About SpeechTEK
Launched in 1995, the SpeechTEK Exposition and Educational Conference and SpeechTEK Europe (www.speechtek.com) are recognized worldwide as the industry’s premier events focusing on products, services, applications, solutions and innovations using speech technologies. The trade show and educational conferences attract a global network of speech technology providers and enterprise customers who are developing and implementing speech solutions.

About Customer Service Experience
The Customer Service Experience (www.customerexperience.com) conference focuses on the multichannel customer service environment and the effective use of traditional and new communications channels including the use of social media and mobile devices.

© 2011 Cyara Solutions. All rights reserved. The Cyara Solutions logo and the names and marks associated with Cyara Solutions products are trademarks and/or service marks of Cyara Solutions and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.