Dovetail Software Exhibits at the 2nd Annual HR Shared Services Executive Retreat

Aug. 7, 2012 - PRLog -- Dovetail Software, a leader in web-based HR service delivery and case management software, announced it will be participating in the SaaS vendor expo at the 2nd annual HR Shared Services Executive Retreat on August 15, 2012 in Atlanta, GA. The Human Resources Shared Services Institute hosts this premier collaboration event to give HR shared services executives the opportunity to share experiences and insights with participants who have similar challenges and goals.

This year’s agenda includes a speaker line-up from companies such as Microsoft, Merck, Coca-Cola, NCR, and Tyco, consultant-led workshops, breakout peer collaboration sessions and a SaaS vendor expo with vendors specifically invited for their relevance to shared services enablement.  

Speakers will share their knowledge and experience in successfully adapting their HR service delivery model to support organizational changes and growth such as globalization, outsourcing HR business processes, transitioning to a cloud-based software delivery model and much more.

“Globalization and the use of new SaaS HR tools have reached their “tipping point,” which many believe will create the next sea of change in HR delivery,” said Jim Scully, President of the HR Shared Services Institute. “The world of HR delivery is changing, and this retreat puts leaders at the forefront of managing that change.”

At the expo, Dovetail will be showcasing its latest release of Dovetail Support Suite for HR, an HR case management and help desk software enabling HR Shared Services Centers to improve Tier 0 (self-service) and Tier 1 (call center) service delivery and do a better job tracking and managing HR-related issues and requests.

“We are excited to attend this event and collaborate with other HR leaders,” said Dwane Lay, Head of HR Process Design at Dovetail Software. “Technology is changing the way employees interact with HR, and it is our job as HR professionals to make sure it’s a smooth transition.”

About Dovetail Software

Dovetail Software delivers HR case management and service delivery software that manages and tracks employee interactions with HR—including employee grievances and general policy questions, payroll and benefits, recruiting-related questions and compliance issues. Dovetail customers cite cost reduction of supplying support, increased productivity, access to complete records of employee interactions with HR, and visibility into analytics that help them improve their processes as key product benefits. For more information, visit http://www.dovetailsoftware.com.