This change is the result of an extensive evaluation by WRA’s Retro Task Force, Member Services Corporation (MSC) Board and several member risk managers. The WRA launched the Retro Task Force as a means to ensure its members receive the greatest value and service from its providers, resulting in an in-depth 12 month review of its program. After careful consideration of several key factors, the MSC Board chose ERNWest.
“It is important to note that ERNWest’s proposal offered many member benefits,” said WRA CEO Anthony Anton. “ERNWest’s fundamental philosophy toward claims resolution will benefit our members. They believe in proactive claims management, and dedicate themselves to reducing time loss, fighting every frivolous claim, and working with doctors and L&I to get employees back to work. They strive to reduce costs, and will do everything in their power to accomplish this goal.”
Starting today, WRA members will notice a few changes in the claims process that will bring additional benefits:
- Online access to ERNWest’s claims management system, providing transparency in the process and allowing members to know what is going on at all times.
- Members will begin receiving all documentation associated with every open claim at their establishments from the Department of Labor and Industries.
- Twice the number of dedicated staff will be available to handle claims.
- One dedicated staff person will handle a claim from its beginning to resolution.
“Retro programs in Washington are moving into new era, with new rules and new calculations,”