According to Paul Rimmer, a Director at AVT Systems: “As the City’s leading independent provider of dealerboard solutions, we have over 1800 turrets on direct support agreements and extensive experience of deploying and supporting diverse trading technologies. This will enable us to quickly and easily integrate NICE voice recording solutions into any IT environment.”
With engineers already working with customers throughout the City of London, AVT is also unveiling a new industry-leading support programme that promises to deliver an onsite response in as little as 30 minutes. The partnership will also enable AVT to leverage the close working relationship that Sinclair Voicenet has with NICE Systems should additional software support be required.
“We are pleased to welcome AVT Systems to our new partner programme,” commented Peter Gough, a Director at Sinclair Voicenet. “AVT has an unrivalled knowledge of the needs and culture of the UK’s financial sector and will set new standards in the level of service and support provided to users of voice recording equipment.”
“AVT has worked closely with Sinclair Voicenet on a number of high profile projects over the last eight years and we share a commitment to delivering an unbeatable customer experience,”
About Sinclair Voicenet
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions. We provide a comprehensive range of customer interaction solutions and services to industry sectors including contact centres, financial institutions and public safety through to local authorities and utilities. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and is the only company to qualify as a NICE Master Distributor, the ultimate level of accreditation. We are regarded by NICE Systems as the UK’s leading expert in the deployment of NICE services and solutions and also work on behalf of other approved NICE resellers. For further information, please visit www.sinclairvoicenet.co.uk