The Gartner report, which can be obtained compliments of Interactive Intelligence
"We've made significant investments over the last year to further solidify our leadership status in the contact center infrastructure market," said Shaheen Haque, Territory Manager, Turkey and Middle East at Interactive Intelligence. "These include major investments in our cloud-based contact center business and key international acquisitions that reinforce our global presence.
"In addition to these investments, we've continued to release critical new contact center features, such as functionality for business process automation, real-time speech analytics, and our latest mobile customer service offering. These innovations ensure that our customers always get the most comprehensive, relevant and reliable solutions possible," Brown concluded.
According to Gartner, leaders in its Magic Quadrant for Contact Center Infrastructure report are "high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk."
In 1997 Interactive Intelligence
CIC's single-platform, software-based architecture includes applications for contact center agents and supervisors, as well as unified communications applications for business users. It can be deployed on-premise or via a cloud-based communications-
For more information about CIC, visit http://www.inin.com/
1 Gartner "Magic Quadrant for Contact Center Infrastructure, Worldwide" by D. Kraus, G. Johnson, and S. Blood, June 27, 2012.
About the Magic Quadrant
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About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq:
Product Information Contact:
Mr. Shaheen Haque
Turkey & Middle East Territory Manager
Interactive Intelligence Middle East
Direct phone: +971(4) 4347217
Mobile: +971 (50) 4573186