“It is increasingly important to us to be a resource, ever available to the contact center and community and government” said Kate Haley, CMO at Accurate Always. “There’s a lot of confusion about how to best record proprietary VoIP systems, which we’ve seen directly impact project risk and cost. This site is just one of the ways that we try to provide straight-forward information to the call center and facility managers that need it most.”
Accurate Always is committed to providing advice in a vendor-neutral context. While their call center recording platform, Voxida, is a featured example, the information is portable to the evaluation of any enterprise VoIP recording system and aids in understanding the technology at large.
About Accurate Always
Accurate Always provides the tools organizations need to record, monitor, retrieve and manage their VoIP and digital call and video communications with their Voxida appliances. Voxida is used to reduce liability, ensure regulatory compliance and to improve customer interaction quality, while easily fitting into existing work-flows and telecom setups. Calls can be retrieved, reported on and monitored using a single user-friendly interface, in standalone or multi-site environments. Accurate Always serves a variety of market segments, including healthcare, aerospace, defense and other diverse contact centers, worldwide, for customers including Stanford University and Hospitals, American Healthways, Sage, SAIC, Sunoco, CSC, Cambrex and Boeing. Learn more about Accurate Always and what they offer at http://www.accuratealways.com