As a HAHT Commerce client, Nordson was faced with a dilemma when it learned that its HAHT eCommerce platform would become obsolete as a result of the impending upgrading and consolidation of its SAP software.
After exploring options, including purchasing an eCommerce solution from SAP, building its own system from the ground up, or purchasing and customizing software from a third-party, Nordson elected to implement b2b2dot0’s hosted solution. b2b2dot0 phased in its agile eCommerce solution incrementally, beginning with global partners and distributors for Nordson’s EFD division.
In the second implementation phase, b2b2dot0 rolled out eCommerce to Nordson’s entire global industrial customer segment and introduced a digital product catalog.
Within the first 90 days of launching its eCommerce website Nordson was able to reduce order processing time equivalent to the typical output of more than two full-time order entry employees. The low upfront investment and monthly service fees associated with b2b2dot0’s SaaS model resulted in an immediate return on investment.
b2b2dot0 offers a real time SaaS eCommerce solution that reduces costs, labor, risk, and Days Sales Outstanding by extending SAP data and business processes to the online ordering process. B2B buyers get accurate, real time, and personalized information as well as online access to official order documents. Buyers are empowered to make accurate business decisions in a self-service mode, and accounts payable roles can utilize the Web AR solution to apply credits and pay open invoices online.
Magento and b2b2dot0
Magento is a powerful open-source eCommerce platform that manufacturers can use to build and run online stores. It offers manufacturers the ability to easily create customized eCommerce experiences for their buyers, and enables companies to market their products to a variety of audiences. Integrating Magento with b2b2dot0′s SAP-integrated service, manufacturers can create a web sales channel focused on their largest revenue source that rivals those of consumer-oriented sites.
Actionable Intelligence drives eCommerce profitability. According to b2b2dot0 CEO, Sam Bayer, “We continually monitor our clients' eCommerce sites for information regarding web traffic, business intelligence, customer satisfaction, defects, and other data. This is vital information that manufacturers can use to improve processes, enhance the user experience, and maximize order management efficiency.”
Focusing on Core Competencies
Bayer also noted that, “All of our clients have made a conscious decision to focus on their core competencies...manufacturing...and the support thereof. They do not want to become eCommerce technology gurus.” The "modern day" IT Executive is more concerned with delivering real value to their customers and maintaining organizational agility than growing the number of software developers in their organization.
Sam Bayer, CEO