Connecticut Better Business Bureau cautions it’s vital to get all the facts before saying ‘yes’ to towing and repair, and offers these suggestions to help you make sound decisions following an accident:
•Contact your insurance company from the accident scene.
•Never give permission to a tow operator who arrives unsolicited to take your vehicle.
•Do not provide a tow truck operator with personal lien holder information.
•Ensure the tow truck signage matches the name you called and is identical to any documentation the tow truck operator provides.
•If the truck is not marked, ask for identification.
•If in doubt, call the company back to ensure the operator is with the company.
•The shop you select should have a good track record of resolving any complaints. Check the business’s BBB Business Review at http://ct.bbb.org/
•Look for a mechanic with experience working on the same automobile model and make as yours. Seek out a mechanic with good credentials, updated knowledge and skill. Some shops display certification, indicating the mechanic has met basic standards in a specific technical area.
•Talk to friends and family for recommendations. Ask for references from your auto insurance agent, auto parts salesperson, or other business people you know.
•Interview mechanics. Are they willing to answer your questions? Do they convey a positive, professional image? Ask if the technician or shop has experience working on the same model vehicle as yours.
•Do not pay in full until the repairs are complete.
For more information on finding a tow or car repair service you can trust, visit http://www.bbb.org.