The 30 minute, complimentary webinar will include insight on how to make meaningful connections through live chat and social media. Panelists for the webinar include LivePerson’s Head of Performance Managed Campaigns, Lawrence Solis, and Vice President of Social Herd, Maya Kotecha. Specifically, they will explain how online connections can be built into a 360 degree customer care strategy to provide customer interactions and create brand advocates.
“By leveraging online data, marketing and customer care, teams can join together to drive brand loyalty, maximize sales conversions and enhance the overall online customer experience,”
For more information, or to register for the webinar, please e-mail marketing@24-
About 24-7 Intouch
24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, e-mail and social media, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The 24-7 Intouch team are brand specialists, representing their client’s brand, culture and employees in each business partnership.
About Social Herd
Social Herd is owned by 24-7 Intouch, a leading provider of outsourced contact center services. Understanding the need for scalable labor in social media monitoring, response and moderation, 24-7 Intouch created Social Herd, a business unit 100% focused on delivering best practices in social media management.
With the integration of Natural Language Processing and automated sentiment analysis, technology is amazing in what it can do for large scale projects. However, given the risks and hyper-responsiveness required in the social media space, there is an undeniable human element required to provide true context to the meaning and impact of the words.
LivePerson, Inc. (NASDAQ: LPSN) offers an intelligent engagement platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, mobile devices, and consoles. This "intelligent engagement" is driven by real-time behavioral data, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson has received the CODiE award for Best Ecommerce Solution in 2011, and has been named one of America's 25 Fastest-Growing Tech Companies by Forbes in 2011, and a Company of the Year by Frost and Sullivan in 2010. LivePerson is headquartered in New York City with offices in San Francisco, Tel Aviv, Atlanta, London and Melbourne, Australia.
Marketing Manager | Direct & Digital Marketing
24-7intouch.com | @247intouch