Managing Director Richard Hudson explains, “Although our On-Time Delivery rates have always been excellent, we constantly monitor efficiencies in the workplace as we believe improved efficiency results in better customer service. Having looked at ways to improve our Ahead-of-Schedule Deliveries, we decided to implement a comprehensive overhaul of all our internal systems.”
Amongst the numerous improvements made at ReAgent are:-
• Automation of many processes including invoice generation, order acknowledgement and picking lists for despatch
• Reduction in the amount of stock held
• A location system for finished goods and raw materials
• A new racking system in the Warehouse
• Changes to layout
• Installation of automated filling equipment
• Introduction of daily planning meetings
• Making Ahead-of-Schedule Deliveries a common goal across the organisation
ReAgent has analysed the results of the various improvements which show that Ahead-of-Schedule Delivery performance has increased by tenfold. The company now delivers 46% of orders Ahead-of-Schedule.
General Manager Simon Tasker says, “Although many of these changes may appear to be fairly minor we have been astounded by the overall improvements they have generated. Many of the changes we have implemented have cost very little in time or resource. We are fully committed to improving efficiency at ReAgent and believe that these results speak for themselves.”
ReAgent (http://www.reagent.co.uk) has been a leading UK chemical company for over 35 years and is proud of its numerous Quality and Environmental accreditations including ISO 9001:2008 and ISO 14001:2004. With high calibre customers in a diverse range of industry sectors such as petrochemicals, power generation, water treatment and pharmaceuticals, Reagent continually strives to offer outstanding customer service.
Managing Director Richard Hudson adds, “ReAgent is fully committed to improving the efficiency of our operation. It is easy to become complacent when things are going well but this is the very time when the Company should be reviewing its processes and practices. It is always possible to make efficiencies and never too late to start out on a continuous improvement drive because it benefits all customers.”