In this mybergen.com Bergen Business Video Blog, Dave Gruben of ETD Discount Tires of Northern New Jersey explains how his company approaches customer service.
Customer service seems to be a thing of the past for many businesses. When it comes to something as important as car care and driving safety, good customer service, clear communication and qualified professionalism can literally make the difference between driving a safe or unsafe vehicle.
If you live in the Bergen, Hudson, Morris or Passaic County area and you own a car, then chances are you're familiar with ETD Discount Tire Centers. If you're a customer of ETD, then there's an equally good chance that you've experienced this unique company's commitment to customer service and safety.
This is a company that shows genuine care and concern for their customers which may be why they have generations of families coming back over the years, for tires or other car care needs. Whether you need an oil change, wheel alignment, or other common vehicle maintenance, the ETD ASE certified technicians will do the job right the first time while the entire ETD team provides you and your family with outstanding customer service.
Think about the last time that you purchased new tires. Did they ask you for the size of your tires, and then seem annoyed or pompous when they had to look up the size for you? Did they carry on about speed ratings, load ratings, and blah, blah, blah until you wanted to scream? The ETD philosophy is simple: it's their job to know what fits your vehicle and your driving needs.
ETD tire specialists are friendly, helpful, and professional. If you really want to know just how much they know about tires, ask. If not, they'll just keep it simple, easy, professional and quick.
This yourmorris.com Business Video Blog features Dave Gruben, Store Manager and Spokesperson for ETD Discount Tire:
http://www.youtube.com/
You'll find more ETD Discount Tire videos on http://www.mybergen.com.
