With e-commerce, looks are important, but functionality is everything – especially for a company like Office Relief that has long-standing and complex business-to-
“In many ways, we felt like our old site was holding us hostage,” said Paul Blaubach, President and CEO of Office Relief. “It was expensive to maintain because updates had to go through an external vendor, and it was impossible to get new products on the site quickly. On top of that, new orders placed on our site triggered a long list of internal manual processes. We feared that replacing our old site would be even more expensive and painful. Then, b2b2dot0 showed us how we could quickly move forward with a redesigned e-commerce site that was integrated with SAP and offered sophisticated b2b functionality.”
b2b2dot0 offers a real time SaaS eCommerce solution that reduces costs, labor, risk, and Days Sales Outstanding by extending SAP data and business processes to the online ordering process. B2B buyers get accurate, real time, and personalized information as well as online access to official order documents. Buyers are empowered to make accurate business decisions in a self-service mode, and accounts payable roles can utilize the Web AR solution to apply credits and pay open invoices online.
Magento and b2b2dot0
Magento is a powerful open-source eCommerce platform that manufacturers can use to build and run online stores. It offers manufacturers the ability to easily create customized eCommerce experiences for their buyers, and enables companies to market their products to a variety of audiences. Integrating Magento with b2b2dot0′s SAP-integrated service, manufacturers can create a web sales channel focused on their largest revenue source that rivals those of consumer-oriented sites.
Actionable Intelligence drives eCommerce profitability. According to b2b2dot0 CEO, Sam Bayer, “We continually monitor our clients' eCommerce sites for information regarding web traffic, business intelligence, customer satisfaction, defects, and other data. This is vital information that manufacturers can use to improve processes, enhance the user experience, and maximize order management efficiency.”
Focusing on Core Competencies
Bayer also noted that, “All of our clients have made a conscious decision to focus on their core competencies...manufacturing...and the support thereof. They do not want to become eCommerce technology gurus.” The "modern day" IT Executive is more concerned with delivering real value to their customers and maintaining organizational agility than growing the number of software developers in their organization.
Sam Bayer, CEO