The UK’s fastest growing call management company reaches major customer milestone

July 20, 2012 - PRLog -- June 2012 saw Suffolk based company SwitchboardFree clock-up 40 million minutes of
call handling, supporting customers and businesses from all over the country.  ‘SwitchboardFree started in 2006 as a small company and has steadily grown, despite the difficulties faced by the economy’ says SwitchboardFree sales director Grant Hardy ‘that we have reached such a milestone is an achievement.  We support over 34,000 customers in the UK and have the capability to look after small businesses and home workers as well as large companies such as Groupon and News International.  Anyone can benefit from looking after their calls, and ultimately their customers, well and because our services are free of charge, there is nothing to lose’.  
A spokesperson from News International agreed and said ‘the system is easy to use and displays everything in jargon-free plain English - something we very much appreciate. SwitchboardFREE is easy & fast for us to use and gives us reliable control and call metrics’.


SwitchboardFree have developed their services over the years to meet demands of the consumer and the ever-changing technology environment.   Initially starting as a free call management system  offering businesses the opportunity of having their calls held in a queue or re-directed to another phone or mobile, the services have expanded to include much more.  Voicemails and missed-call alerts sent to phone and email; automated attendant; caller identification; call statistics & reports and SEO call tracking tools.  Matt Rayner, customer delivery specialist for SwitchboardFree, adds ‘businesses who use our service find it invaluable for tracking calls, monitoring sales demographics and with the ability to return missed calls, offer an exceptional level of customer  service.  In addition to this we have upgraded and improved our SwitchboardFree iPhone app, ensuring our customers have full access to the service from their iPhones whilst on the move’.

Mr Hardy concludes ‘offering our customers tools for ‘what’s next’ is important to us.  We need to predict what is going to happen so that we adapt our business accordingly and help our customer to stay one step ahead of their competition.  By using our virtual receptionist service, we can ensure that our customers never miss a call again, maximising their sales and marketing investments’.

For further information please visit www.switchboardfree.co.uk
Or call 0844 884 3010.