New 3CX Phone System Extends User Mobility and Cost Savings

July 17, 2012 - PRLog -- 3CX, international telecommunications developer, today announced the availability of 3CX Phone System version 11, which increases user mobility by working hand in hand with 3CXPhone for Android and iPhone. It introduces a new look to 3CX MyPhone and allows users to see the presence of, and interact with, users on bridged PBXs.

“3CX Phone System 11 further delivers mobility to management and employees using the unique 3CXPhone for Android and iPhone apps, and better productivity through improved 3CX MyPhone features. It offers immediate savings in terms of reducing the phone bill, PBX acquisition and maintenance costs in these times of economic crisis,” said Nick Galea, 3CX CEO.

3CX MyPhone: Presence & Unified Communications Wherever You Go
Users can now take 3CX MyPhone with them wherever they go as they can sign in to their PBX when in or out of the office from any computer. This allows users to see the presence and status of others, join queues, and take advantage of Unified Communications, such as instant messaging, from anywhere with an internet connection.

Remote Extension from Anywhere with Android and iPhone
3CX Phone System 11 works hand in hand with 3CXPhone for Android and 3CXPhone for iPhone – free softphones and full desktop phone replacements, which allow users to make phone calls via WiFi and 3G. By connecting these apps with 3CX Phone System 11, users can take their extension with them anywhere. Integration between 3CX Phone System 11 and 3CXPhone for Android has been vastly improved, as has auto-provisioning, making it a great solution for Tele-Workers and sales people who are on the go.

Users can now see the presence of colleagues on bridged PBXs with 3CX MyPhone. Each PBX appears as a tab in a single instance of 3CX MyPhone and users can switch between them to easily chat and interact with their coworkers on the secondary PBX.

Schedule and Manage Conference Calls with a Few Mouse Clicks
3CX MyPhone makes conferencing easier than ever as it only takes a few mouse clicks to create a conference call and add new participants, whether they use an internal extension or an external number. Users can schedule conference calls and email invitations with an .ics file so that the conference call can quickly be added to a participants calendar. Invitees on the same PBX will automatically be called on their extension at the scheduled time and connected to the conference, making the setup and management of a conference a breeze.

Additionally, the host can monitor the complete progress of the conference, seeing when participants enter or leave.

Never Miss an Important Call with New Customer Service Features
With 3CX Phone System 11, the 3CX Call Center Module now alerts the user when a call has been in a queue for too long, allowing a free agent to prioritize and quickly deal with it. Should a call be abandoned, 3CX MyPhone will keep a record of it so that agents can call the person back and then remove those calls from the list, therefore improving customer service levels and staff efficiency.

Users of the 3CX Call Center Module together with 3CX Phone System 11 can also take advantage of priority queues – any call to a priority queue gets fast-tracked to the top of the pile. You can also configure a maximum number of callers in a queue and even assign a queue extension to a mobile phone for roaming agents.

Queue statistics can be reset daily or weekly, to improve analysis of agents’ performance. Additionally, a caller now has the option to opt out of being recorded.

New Web Reports Application Makes Reporting Easy
A new web application with 3CX Phone System 11 allows users to easily create various reports. Reports have been improved for accuracy, and there are two new reports that you can generate - by call type (for example: national, international, mobile, etc.) and secondly, a report for outbound calls per group. These two reports are available in the Pro and Enterprise versions of 3CX Phone System.

Other Top New Features
•   Native 64-bit support.
•   Country blocking feature with an email notification when a user attempts to make a call to a country that has been blocked.
•   PIN Protect Feature – Require a PIN number to be entered before an outbound call can be made.
•   The 3CX MyPhone layout and re-sizing of extension group boxes will now be saved.
•   3CX MyPhone will automatically connect to local (LAN) or external (WAN) networks.
•   Configure different ring tones for different types of call – from Queue, external, etc.
•   Receive email notifications of missed calls.
•   Ability to configure different holiday prompts, e.g. Christmas themed messages can be played on December 25th every year, etc.
Download 3CX Phone System 11
•   You can download 3CX Phone System Version 11 here.
•   The administration manual can be found here (PDF).
•   The 3CX MyPhone & Extension user manual is web based and can be found here.
•   Use this V11 Demo Key to activate enterprise features: DC4U-7OL5-4XTG-IUST

3CX has also created the What’s New in 3CX Phone System v11 video which discusses the latest features. This video, along with all other 3CX videos can be viewed on the 3CX Channel on YouTube.

Please post any questions about 3CX Phone System 11 on the forum and join the 3CX Community on our Facebook Page.