The merger has increased the Group’s footprint in the UK. In addition to the extended coverage, the Group will deliver an enhanced helpdesk facility, field-based dedicated customer service agents and the provision of additional client services. This will result in an optimised customer experience, delivering real customer benefits.
Speaking about the merger, Mark Duffelen, Director and General Manager, Channels Group, Xerox UK, said: “Xeretec, NER and Solution X have been three of our pre-eminent specialist Xerox Managed Print Services Providers for some years, and we are delighted that this merger secures their long term relationship with Xerox. Most importantly, the combined expertise and commitment of the organisations will bring an even better experience for all of their customers.”
Steve Hawkins, the Group’s Managing Director, said: “This is great news for Xeretec, NER, Solution X and our respective customers and staff, who will benefit from a stronger team and increased resources to help support the growth and development of our customers’ businesses. The merger will build on and maximise new and existing relationships, local market knowledge and experience in the public and private sector markets. At the same time, the merger enables the Group to remain a strong independent company focused on its customers, the service it delivers, and the value it offers.”
NER was founded in 1995, in Scotland and the North East. It has strong links with all business sectors in this area including gas and oil-related organisations. It has a reputation for service excellence, bolstered by an established help desk facility in Aberdeen, and dedicated service agents. Solution X was founded in 2002 in the Highlands, Islands and Moray. It too has achieved considerable success servicing the needs of the public sector and customers throughout the Highlands and Islands. To assure continuity in its local markets and to existing customers following the merger, John Sheran will remain Managing Director of NER and Solution X.
“To merge with Xeretec is terrific news for our staff, our existing and future customers and the local economy, as we move from strength to strength. The merger secures the Group’s position as Xerox’s largest Managed Print Service Provider in the U.K.” said John Sheran. He added: “Customers are assured that the merger will be seamless with no changes to their service arrangements. All current staff will be retained, and this merger should lead to an increase in staff numbers.”