Prestigious BPO and ITO companies like Johnson & Johnson Group, Source Interest Group, Sykes Latin America, KM2 and Dot Net participated in the forum, as well as experts and investors of this industry from the United States, Colombia, Brazil and Mexico.
General Álvaro Baltodano, Presidential Delegate for Investment Promotion and Trade Facilitation, expressed that “this initiative is part of the strategy promoted by the government of President Daniel Ortega to promote the development of new, high-quality investments in innovative sectors that come to add value to the economy, promoting transfer of knowledge and contributing to Nicaragua’s social and economic growth."
Among the topics discussed during the forum were global outsourcing trends, the role of Latin America, the evolution of outsourcing in emerging economies, opportunities and obstacles of outsourcing in Latin America and why Nicaragua is an ideal destination for investments in this sector.
The program also included visits to international outsourcing companies operating successfully in Nicaragua, where participants witnessed world-class operations and heard about the positive experience they have had in the country.
In 2011, BPO exports in Nicaragua increased to US$60.87 million, a growth of 26.8 percent compared to the US$48 million reached in 2010, according to the National Free Zones Commission. Currently, there are about 36 international and national outsourcing companies operating in the country that provide a range of specialized services and employ over 4,000 talented youth.